Privacy Policy

Privacy Policy

Introduction

At https://medical-call-center-services-usa.storysurge.net, we prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, applications, services, and products. We adhere to strict standards to ensure compliance with various global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Private Information Protection Act (CPA)
  • Utah Consumer Sales and Service Act (UCPA)
  • Connecticut Comprehensive Credit Reporting Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including:

  1. Our official website at https://medical-call-center-services-usa.storysurge.net
  2. All applications and services offered through our platform
  3. Any interactive features or tools on our websites
  4. Communications initiated by us, such as newsletters, emails, phone calls, and text messages

Please note that this policy does not extend to third-party platforms, applications, products, or services linked from our website. These external entities have their own privacy policies governing data collection and usage, over which we have no control.

Processing Activities

This Privacy Policy guides how we interact with users through:

  1. Account creation and management as an authorized user
  2. Browsing and using our websites and services
  3. Subscribing to newsletters or promotional communications
  4. Providing feedback or interacting with our customer support team

Personal Data Collection

We collect diverse types of personal data, including but not limited to:

  1. Account Information: Details required for account setup, such as name, email address, and password.
  2. Payment Information: Credit/debit card details and billing addresses for transactions.
  3. Financial Information: Bank account numbers and financial records (if shared for transfers or payments).
  4. Purchase Information: Order history, product preferences, and purchase details.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers.
  6. Location Data: Geolocation information from your device when using our location-based services.
  7. Feedback and Reviews: Opinions, comments, and ratings provided by users.
  8. Social Media Information: Data accessed through social media integration (if enabled by the user).
  9. Product Information: Details about products you view or purchase on our site.

We obtain this data through direct user input, interactions with our services, and automated technologies used for analytics and personalization. Additionally, third-party service providers may share personal data with us, but they are bound by their respective privacy agreements.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: Ensure basic functionalities of the site, such as login and account management.
  • Preference Cookies: Remember user preferences, like language settings or display options.
  • Analytics Cookies: Collect data about visitor behavior to improve our services and content.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose of its collection or as required by law. Once the data is no longer needed for these purposes, we delete or anonymize it securely. This process helps protect your privacy and ensures that your information is not retained beyond essential requirements.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission
  • Utilizing secure third-party processing partners who adhere to strict privacy standards
  • Regularly reviewing and updating our security practices to adapt to emerging threats

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: The right to request access to and receive information about the data we hold about you.
  • Rectification: Ability to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request for deletion of your personal data under certain circumstances.
  • Restriction: Limitation on how we process your data.
  • Portability: Right to receive your personal data in a structured, commonly used format.
  • Objection: Ability to object to the processing of your data for specific purposes.
  • Non-Discrimination: Right to be treated fairly and without discrimination when exercising your privacy rights.
  • Filing Appeals/Complaints: Mechanism to report concerns or complaints regarding our data handling practices.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to valid requests in a timely manner.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, comments, requests for access, or data privacy-related inquiries, please contact us: